Frequently Asked Questions
Everything you need to know about shopping with GROZ
What are your shipping times and costs?
We offer standard shipping which typically takes 3-5 business days and express shipping which takes 1-2 business days. Shipping costs are calculated at checkout based on your location and order size.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy?
We accept returns within 30 days of purchase, provided the items are in their original condition and packaging. Please visit our returns portal to initiate a request.
What payment methods do you accept?
GROZ accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are GROZ products covered by a warranty?
Yes, all our products come with a standard 12-month warranty against manufacturing defects. If you experience any issues, please contact our support team with your order number.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer service team.